TERMS OF SERVICE
Here at Total Property Solutions, we want all our clients to understand our service expectations. We feel it is important to be fully informed about our services and our expectations. Please fully review and let us know if you have any questions or concerns about any information contained in this agreement. We will expect you to verify that you read and understood the terms and conditions agreement before we commence any work.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Total Property Solutions and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Total Property Solutions provide to you are subject to the following terms and we reserve the right to update the terms and conditions at any time. You can review the Terms and Conditions by clicking on the Terms and Conditions links via our website, email communications or any other communications such as an estimate or invoice links.
Client agrees to allow company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover required flow. There is a fee of $75 for the company to bring water to complete the cleaning service due to the extra required equipment to transport and feed the water from our tanks. We only hookup to your home’s spigot for water and that is the only item to be touched by our crew members. Crew members are to inspect any spigot previous to cleaning to ensure there is no damage to the area and inspect it after cleaning has been completed. Per their required training, they must take before and after photos. Total Property Solutions will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage.
Risks and Releases of Liability Acknowledgement
Total Property Solutions technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Total Property Solutions uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the homes surface’s should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all risk and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the company will note any pre-existing damage. If client is unable to sign at time of noted damage, the company will note the absence on the field hand check list sheet and take photos of noted damage. If homeowner is unavailable staff will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.
Client understands that the company has set procedures to ensure vegetation around the areas being cleaned is protected. Client understands that the chemicals used to remove organic matter from surfaces can also have a detrimental effect on plants. Our procedures are 99% effective on all but the most sensitive plants. For extra sensitive plants we take additional precautions by covering them. If an issue does arise and plants are killed by our cleaning process, we will do everything we can to make it right.
House Wash Acknowledgement
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When the home is covered with debris, those blemishes may not stand out as much as they will after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during the cleaning process. Client understands that company may not find every flaw and is not liable if it is more noticeable after wash unless it is found to be of negligence by the company. Client also understands if we complete a site unseen estimate based off provided photos, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not liable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. After cleaning, if you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. They also allow debris and dirt to get behind the siding. When we do the wash, our solution pulls the dirt and debris, and sometimes dirty water drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors your seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the heaviest buildup. This will often come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. If you have an issue after a few days, let us know and we will come back and re-rinse after a visual inspection.
Client understands that during the house wash service they will receive a basic window cleaning to remove debris off windows. This process could leave water spots. If you are looking for a squeaky-clean shine on windows, you will want to add our window cleaning service, which is completed with a purified water-fed pole system. All water is run through a filter to ensure nothing remains in the water that could leave water spots or streaks. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. If you are getting your windows cleaned with our purified water-fed pole system, client understands they should remove screens previous to work. If screens are not removed, company will not remove them unless a Responsibility of Consent Form is signed. Screens are delicate and if they are brittle, they can break. Company does not remove screens unless client understands the risk of this and signs a consent form stating company will not be held reliable for worn and brittle screens.
On the Day of Service
- Please have a water spigot activated and accessible.
- Please have all windows and doors shut tightly.
- Please have screens removed for better rinsing between windows if you have heavy debris between window and screen.
- Please have all pet’s inside before and during cleaning.
- Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles.
- Please have all pet wast picked up prior to service.
- Please avoid using water during cleaning service to ensure no loss of pressure or volume.
- While the company has implemented procedures and processes to cover electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers.
- The company will clean windows, but it is up to the client to remove any window screens as they can be delicate and brittle. Removing window screens will allow the company to thoroughly clean windowsills and leave the windows as clean as possible.
Exclusions & Limitations
A $50.00 cancellation fee will be assessed if client cancels service without 24-hour notice, or if the company arrives and cannot wash due to steps 1-4 not being completed.
A $45.00 processing fee will be assessed for any returned checks.
If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.
Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.
Content Release & Use
Client agrees to allow Total Property Solutions to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.
If Any Damage Occurs
Total Property Solutions will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reports to Total Property Solutions within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option to repair or contract repair to any damages occuring as a result of negligence.
Payment terms are net 15 days between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment to include cash, check or credit. If paying with credit, we accept payment through our credit card processor link. Any invoice or scheduled payment over 15 days past due will be subject to a late fee of 5%. If payment is not received within 30 days, Total Property Solutions reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Total Property Solutions also reserves the right to refuse to continue business with client who is currently past due or who has been 30+days past due more than once. This contract is binding.
If client and company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement,is subject to a 5% late fee. If payment is not received within, 60 days of past due, Total Property Solutions reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. Total Property Solutions also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.
Acceptance to Terms
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Total Property Solutions to do the work as specified on the estimate. You release our company from property damage unless negligence or willful misconduct causes it. Total Property Solutions is not responsible for damage to lose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.
We are confident that you will be satisfied with our commercial and residential pressure washing services. To ensure you are happy with the results, we guarantee it. We will not leave your property until you are completely satisfied, and if you’re not available during the appointment, no problem; we will return to make it right.